TeleReach uses state of the art CTI (Computer-Telephone Integration) for both inbound and outbound campaigns. All calls at TeleReach are digitally recorded and archived.
Using our VPN service, we can securely connect with your circulation database. The ability to see customer history greatly enhances the consumer experience as our reps can intelligently talk about the customers history with your newspaper.
Our software and recording technology has several levels of PCI compliance.
We use all major encryption software including PGP and AXcrypt.
Both call centers are 100% integrated. All campaigns use a shared database so if there is ever an instance when a call center is down, the other center can maintain all campaigns until service is restored